Shipping & Tracking

Shipping Within Canada

Sovereign Cigarettes ships orders within Canada using trusted national carriers, which may include Canada Post, UPS, FedEx, or other available shipping providers depending on the destination and service availability.

Shipping costs are calculated and displayed during checkout based on the shipping destination, order size, package weight, and carrier rates.

Sovereign Cigarettes reserves the right to select the most appropriate shipping carrier for each order.

Free Shipping

We offer free shipping on qualifying retail orders.

Free shipping eligibility may vary depending on the order total, shipping location, and any active promotions available at the time of purchase.

If your order qualifies for free shipping, the option will be displayed during checkout before payment is completed.

Order Processing & Shipping Times

Processing times are separate from shipping times.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Additional verification may be required for age-restricted products before an order is processed or shipped.

Shipping Time

Shipping times vary depending on the destination and carrier but typically range from 1–7 business days within Canada.

Please note:

• Orders are not processed or shipped on weekends or statutory holidays.
• Shipping times are estimates only.
• Delays may occur due to carrier delays, weather conditions, high order volume, address issues, or other factors beyond our control.

Tracking Your Order

Once your order has shipped, a tracking number will be sent to the email address provided at checkout or associated with your account.

Customers may also be able to view order status and tracking information by logging into their account dashboard on the website.

Customer Responsibility

Customers are responsible for providing accurate shipping, billing, and contact information when placing an order.

Sovereign Cigarettes is not responsible for delivery issues resulting from:

• Incorrect addresses
• Incomplete shipping information
• Customer ordering errors
• Failed delivery attempts
• Failure to provide required age verification, where applicable

Orders cannot be modified once they have been processed for shipment.

Age Verification and Delivery Requirements

Sovereign Cigarettes sells age-restricted tobacco products.

Customers must be of legal smoking age in their province, territory, or jurisdiction to purchase from our website.

Age verification may be required before an order is processed, shipped, or released upon delivery.

Sovereign Cigarettes reserves the right to cancel or refuse any order where age eligibility cannot be verified or where required by law.

Returned Shipments

If a shipment is returned to Sovereign Cigarettes due to incorrect shipping information, failed delivery attempts, refusal of delivery, or inability to complete required verification:

Customers may request that the shipment be resent, subject to an additional shipping and handling fee; or

Customers may request a refund, which may be subject to deductions for shipping costs, handling fees, and a 15% restocking and processing fee.

Refund or cancellation requests must be submitted by the customer using the email address associated with the order.

Shipping Restrictions

Certain tobacco products may be subject to federal, provincial, or local regulations and shipping restrictions.

Sovereign Cigarettes reserves the right to cancel, refuse, or restrict shipments where required by law or regulation.

We do not guarantee that all products are available for shipment to all provinces, territories, or locations.